Service providers who continuously invest in technology and platforms enabling remote management and troubleshooting will over time reduce their OPEX spending per device and at the same time increase customer satisfaction and reduce churn.A well-orchestrated management platform will enable not only service activations and updates but real-time management and help desk functionality that enables support for even complex technical issues from remote. With real-time connectivity the service provider can collect valuable data from the residential gateways that can be used proactively in solving issues even before they are recognized by the customer. The Inteno group of companies enable for, and develop, management platforms making real-time intelligent management feasible.
Genexis develops CloudSight, a management and help desk platform enabling proactive trouble shooting and management as well as real-time problem solving in order for consumers to maintain a trouble-free connection for all types of devices.
IOPSYS develops IOPSYSWRT, an embedded operating system with an extensive data model supporting full remote management using USP, TR-069, MQTT etc.